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leonj10
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RE: SuperHub 3.0 Red Light (HOT)

Hi,

Has anyone resolved a red light issue on a Hub 3.0?

It's unobstructed, I have reset multiple times & left off overnight but it still runs hot!

I've tried getting through to CS via webchat and phone but it's impossible.

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Robert_P
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Re: RE: SuperHub 3.0 Red Light (HOT)

Hi leonj10

 

Thanks for raising your Hub 3 issues and the red light, we can understand the concern this can cause and appreciate you making us aware.

 

I've taken a look at your account and there are some issues with the downstream power levels which will require a technician visit. Can you confirm if the Hub is hot to touch at all?

 

I will send you a Private Message to get some more details from you.

 

Rob

 

 

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Robert_P
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Re: RE: SuperHub 3.0 Red Light (HOT)

Thanks for confirming the requested details leonj10, I have booked in a technician for the next available slot. You can find the details of this here and please let us know if there are any problems with this or if someone is shielding in the property at the moment.

 

Thanks

 

Rob

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leonj10
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Re: RE: SuperHub 3.0 Red Light (HOT)

Thanks Rob

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Robert_P
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Re: RE: SuperHub 3.0 Red Light (HOT)

You're welcome leonj10, let me know how the visit goes 🙂

 

Rob

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