Virgin Media Community

[ericomahony]

Hello,

I received an email with the below content. The link does not work and the customer service line does not help. How can I claim Hub 4? Can someone from the forum team hell please? I have constant problems with the Hub 3 and was quite happy to receive this email but cannot claim what has been offered to me at no extra cost apparently without paying an extra £20 according to the phone customer services. Please can someone help me get the Hub 4 that I have been offered?

Many thanks 

Claim our latest Hub 4 today – it’s part of your service and there’s no extra cost.

Claim yours here

Hub 4 is our next generation WiFi Hub Eric, We’re always looking for ways to improve your service. Our new Hub 4 is designed to deliver better WiFi speeds and reliability, and you can receive it as part of your service, at no extra cost – you just have to claim it. Do more of what you love online with our best-ever WiFi Hub Supercharged coverage Our new Hub 4 will help you enjoy faster and even more reliable WiFi in more parts of your home. Speed test software, all built in So you can see you’re getting what you pay for, and our team can check things remotely if there’s ever an issue. Now with Intelligent WiFi Our Hubs are smarter than ever Our latest Intelligent WiFi update will help your gadgets dodge busy WiFi traffic.

[Aaron2]

I'd recommend trying another browser, and clicking on your current link takes me to the Hub 4 seeding page which tells me I'm not eligible (makes sense.

https://www.virginmedia.com/offers/hub-4?buspart=uk_em_cus_cab_hub4seeding try the link manually and sign in to your my Virginmedia to see if it prompts to upgrade.

[ericomahony]

Thanks but I did this with Firefox and Chrome. I also logged in to VM in both as well as Safari. I get the same response you do.

How can this be solved?