I keep getting these errors:
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
I called customer service, they sent an tehnician and he changed my cables but the problem still persists, i tryed calling again but they keep saying that my connection is fine but i assure you it isnt since the internet is dropping very often on all my devices. Its been like this for a while now its getting really annoying to the point that Im thinking about canceling the contract with virgin and getting another internet supplier. So I think I need some help. Please! 🙂 Thank you.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 659000000 | 5.4 | 40 | 256 qam | 32 |
2 | 475000000 | 5.3 | 40 | 256 qam | 9 |
3 | 483000000 | 5.4 | 40 | 256 qam | 10 |
4 | 491000000 | 5.5 | 40 | 256 qam | 11 |
5 | 499000000 | 5.6 | 40 | 256 qam | 12 |
6 | 507000000 | 5.5 | 40 | 256 qam | 13 |
7 | 515000000 | 5.3 | 40 | 256 qam | 14 |
8 | 523000000 | 5 | 40 | 256 qam | 15 |
9 | 531000000 | 5.1 | 40 | 256 qam | 16 |
10 | 539000000 | 5.5 | 40 | 256 qam | 17 |
11 | 547000000 | 5.5 | 40 | 256 qam | 18 |
12 | 555000000 | 5.3 | 40 | 256 qam | 19 |
13 | 563000000 | 5 | 40 | 256 qam | 20 |
14 | 571000000 | 5 | 40 | 256 qam | 21 |
15 | 579000000 | 5.1 | 40 | 256 qam | 22 |
16 | 587000000 | 5.4 | 40 | 256 qam | 23 |
17 | 595000000 | 5.3 | 40 | 256 qam | 24 |
18 | 603000000 | 5.4 | 40 | 256 qam | 25 |
19 | 611000000 | 5.5 | 40 | 256 qam | 26 |
20 | 619000000 | 5.5 | 40 | 256 qam | 27 |
21 | 627000000 | 5 | 40 | 256 qam | 28 |
22 | 635000000 | 4.9 | 40 | 256 qam | 29 |
23 | 643000000 | 5 | 40 | 256 qam | 30 |
24 | 651000000 | 5.3 | 40 | 256 qam | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 735519 | 73787 |
2 | Locked | 40.9 | 788690 | 123596 |
3 | Locked | 40.9 | 905285 | 125158 |
4 | Locked | 40.3 | 987864 | 111925 |
5 | Locked | 40.3 | 998910 | 115080 |
6 | Locked | 40.3 | 978086 | 76654 |
7 | Locked | 40.3 | 908678 | 89185 |
8 | Locked | 40.9 | 855716 | 84671 |
9 | Locked | 40.3 | 779491 | 91310 |
10 | Locked | 40.3 | 727810 | 135408 |
11 | Locked | 40.3 | 765330 | 115267 |
12 | Locked | 40.9 | 813060 | 116955 |
13 | Locked | 40.3 | 908990 | 97168 |
14 | Locked | 40.3 | 887222 | 122919 |
15 | Locked | 40.9 | 835007 | 89502 |
16 | Locked | 40.3 | 755193 | 82725 |
17 | Locked | 40.3 | 684700 | 78870 |
18 | Locked | 40.3 | 700482 | 85916 |
19 | Locked | 40.9 | 743752 | 89141 |
20 | Locked | 40.9 | 819293 | 84398 |
21 | Locked | 40.9 | 893180 | 84710 |
22 | Locked | 40.3 | 869640 | 85755 |
23 | Locked | 40.3 | 751019 | 79859 |
24 | Locked | 40.9 | 644082 | 76819 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 41.5 | 5120 | 64 qam | 5 |
2 | 39400000 | 41.8 | 5120 | 64 qam | 4 |
3 | 46200032 | 42 | 5120 | 64 qam | 3 |
4 | 53700000 | 41.8 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
Network LogTime Priority Description
08/02/2021 16:17:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 16:17:56 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:57:57 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:47:14 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:47:14 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:43:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:43:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:37:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:37:47 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:36:20 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:36:20 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:34:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:34:8 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:33:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:33:54 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:33:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:33:34 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:28:50 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:28:50 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2021 15:28:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |