Virgin Media Community

[razvanbolog]

I keep getting these errors:
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

I called customer service, they sent an tehnician and he changed my cables but the problem still persists, i tryed calling again but they keep saying that my connection is fine but i assure you it isnt since the internet is dropping very often on all my devices. Its been like this for a while now its getting really annoying to the point that Im thinking about canceling the contract with virgin and getting another internet supplier. So I think I need some help. Please! 🙂 Thank you.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	659000000	5.4	40	256 qam	32
2	475000000	5.3	40	256 qam	9
3	483000000	5.4	40	256 qam	10
4	491000000	5.5	40	256 qam	11
5	499000000	5.6	40	256 qam	12
6	507000000	5.5	40	256 qam	13
7	515000000	5.3	40	256 qam	14
8	523000000	5	40	256 qam	15
9	531000000	5.1	40	256 qam	16
10	539000000	5.5	40	256 qam	17
11	547000000	5.5	40	256 qam	18
12	555000000	5.3	40	256 qam	19
13	563000000	5	40	256 qam	20
14	571000000	5	40	256 qam	21
15	579000000	5.1	40	256 qam	22
16	587000000	5.4	40	256 qam	23
17	595000000	5.3	40	256 qam	24
18	603000000	5.4	40	256 qam	25
19	611000000	5.5	40	256 qam	26
20	619000000	5.5	40	256 qam	27
21	627000000	5	40	256 qam	28
22	635000000	4.9	40	256 qam	29
23	643000000	5	40	256 qam	30
24	651000000	5.3	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	735519	73787
2	Locked	40.9	788690	123596
3	Locked	40.9	905285	125158
4	Locked	40.3	987864	111925
5	Locked	40.3	998910	115080
6	Locked	40.3	978086	76654
7	Locked	40.3	908678	89185
8	Locked	40.9	855716	84671
9	Locked	40.3	779491	91310
10	Locked	40.3	727810	135408
11	Locked	40.3	765330	115267
12	Locked	40.9	813060	116955
13	Locked	40.3	908990	97168
14	Locked	40.3	887222	122919
15	Locked	40.9	835007	89502
16	Locked	40.3	755193	82725
17	Locked	40.3	684700	78870
18	Locked	40.3	700482	85916
19	Locked	40.9	743752	89141
20	Locked	40.9	819293	84398
21	Locked	40.9	893180	84710
22	Locked	40.3	869640	85755
23	Locked	40.3	751019	79859
24	Locked	40.9	644082	76819

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	41.5	5120	64 qam	5
2	39400000	41.8	5120	64 qam	4
3	46200032	42	5120	64 qam	3
4	53700000	41.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

Network LogTime Priority Description

08/02/2021 16:17:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 16:17:56	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:57:57	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:47:14	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:47:14	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:43:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:43:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:37:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:37:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:36:20	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:36:20	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:34:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:34:8	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:33:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:33:54	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:33:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:33:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:28:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:28:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 15:28:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Danny08]

Hi,

If they changed your cable this normally fixes the connection issues. Since they changed the cable have they done pinhole reset on the HUB?

[razvanbolog]

Yes, Ive rebooted and reseted the router since cable changes, more than once.