Over the past 2 weeks or more we have noticed intermittent drop outs on our broad band connections. This means dropping of web call and breaks in streaming videos.
I have rebooted the router, checked cabling, hard wired checks, wifi reset many times and I am sure that it is not localised to my set up. I was on line with a neighbour yesterday and we both experinced a drop out in our connnections at the same time - both through the link and through VOIP. We both checked our logs and found that we had both had the same Warning - RCS PPartial Service and "Critical" - SYNC Timing failure at the same time.
Through our neighborhood group I have asked for any body else and have been sawmmped with over 11 people on our road who have also experienced drop outs over the past 2 weeks on Virgin. I have all their names and addresses. Many have also complained that they have tried to call the help line but have got no where.
So it appears that we have a issue that affects over 13 houses/ connections on our street. That cannot be a coincidence. There must be a common issue that is affecting us all and my guess it is not at each house but at a common junction box.
Thanks for contributing to the thread, sorry to hear you're experiencing the same issues but we're glad you have contacted us via the forums and welcome to the community also!
If you would like to post the results here you're more than welcome to, the more information we have in relation to the issue the better and it will help diagnose and hopefully resolve the issue as quickly as possible.