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alittletreat
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RCS Partial Service and Lost MDD Timeout

I have drop outs with my broadband and my network stats seem to indicate a fault. The router logs  are as follows:-

20/01/2021 22:33:49Warning!RCS Partial Service;CM-
20/01/2021 22:33:49Warning!Lost MDD Timeout;CM-
20/01/2021 19:15:46Warning!RCS Partial Service;CM-
20/01/2021 19:15:46Warning!Lost MDD Timeout;CM-
20/01/2021 19:15:34Warning!RCS Partial Service;CM-
20/01/2021 19:15:34Warning!Lost MDD Timeout;CM-
20/01/2021 19:15:23Warning!RCS Partial Service;CM-
20/01/2021 19:15:23Warning!Lost MDD Timeout;CM-
20/01/2021 15:13:38Warning!RCS Partial Service;CM-
20/01/2021 14:49:41criticalNo Ranging Response received - T3 time-out;CM-
20/01/2021 04:30:13Warning!RCS Partial Service;CM-
20/01/2021 00:36:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-
19/01/2021 14:12:42Warning!RCS Partial Service;CM-
19/01/2021 14:09:57Warning!Lost MDD Timeout;CM-
19/01/2021 14:05:31Warning!RCS Partial Service;CM-
18/01/2021 19:01:26Warning!RCS Partial Service;CM-
18/01/2021 19:01:26Warning!Lost MDD Timeout;CM-
17/01/2021 08:43:0Warning!RCS Partial Service;CM-
 
Downstream Channel ID
1298750000-0.937256 qam21
2138750000-0.536256 qam1
3146750000-0.537256 qam2
4154750000-0.737256 qam3
5162750000-0.237256 qam4
6170750000-0.737256 qam5
7178750000-0.536256 qam6
8186750000-0.537256 qam7
9194750000-0.737256 qam8
10202750000-0.737256 qam9
11210750000-0.937256 qam10
12218750000-137256 qam11
13226750000-0.737256 qam12
14234750000-1.237256 qam13
15242750000-1.437256 qam14
16250750000-137256 qam15
17258750000-1.537256 qam16
18266750000-1.537256 qam17
19274750000-137256 qam18
20282750000-1.537256 qam19
21290750000-1.737256 qam20
22306750000-1.237256 qam22
23314750000-1.537256 qam23
24322750000-137256 qam24
Downstream Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.311811850
2Locked36.6402193657876342
3Locked37.337738593283527
4Locked37.384750702541618
5Locked37.3355160102828451
6Locked37.343865724542
7Locked36.633521415544
8Locked37.333658912217
9Locked37.347289910717
10Locked37.33077307783
11Locked37.32478596000
12Locked37.31995764858
13Locked37.31361594457
14Locked37.3854613978
15Locked37.3432864286
16Locked37.3255623696
17Locked37.6201192777
18Locked37.3238142177
19Locked37.6154761307
20Locked37.313604996
21Locked37.6145881024
22Locked37.39912569
23Locked37.69111775
24Locked37.37783764
Upstream Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000936512032 qam6
23260013736.3512064 qam7
34619999536.3512064 qam5
45370010236512064 qam8

 

Can anyone help with this? Thanks

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Andruser
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Re: RCS Partial Service and Lost MDD Timeout

Looks like a noise problem on lower frequency channels, upstream isn't in full health either.  I've flagged for the staff to advise, good chance you'll need a technician, if that is the case they can get that arranged.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emma_C
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Re: RCS Partial Service and Lost MDD Timeout

Hi Alittletreat, 

Really sorry you're having some issues with the service, this isn't good. 

I've tried having a look into the back end of things but I'm having trouble getting any information. 

Would you mind switching the hub off for five minutes for me and turning it back on, let me know when you've done this and I'll have another look. 

Thanks. 

Emma_C - Forum Team
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alittletreat
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Re: RCS Partial Service and Lost MDD Timeout

I rebooted the router after waiting 5 mins. I await hearing if this has helped you diagnose the issue at your end. 

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Emma_C
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Re: RCS Partial Service and Lost MDD Timeout

Thanks for coming back to us. 

I've had a look and we've gone ahead and booked the next available engineer appointment. 

You will be able to find all the details via your online account and if the slot doesn't suit then please pick another one from there. 

Do let us know how things are after the visit. 

Thanks. 

Emma_C - Forum Team
alittletreat
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Re: RCS Partial Service and Lost MDD Timeout

Update: An engineer visited Monday morning and the outcome is that a new router is needed apparently. I was told that a replacement would be sent within 48 hours. It is now Friday pm and no router has been delivered so far. Is one going to be sent or not? Has this even been acted upon I wonder. I hope the Virgin Media adviser who posted previously will advise what is happening. This is still unresolved.

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