Hi,
I'm having a problem with intermittent connection dropouts. WIFI and Ethernet can be running fine then suddenly for a couple of minutes all internet connections can stop receiving anything. Lights on the box (Hub 3) stay white. It happens a few times a day. Sometimes I can't even connect to router to check settings.
Recently had an engineer out as I had complete connection loss for a day or two, he replaced all the old cabling, power splitters and tweaked power out in the green road box. He checked and said all power levels are fine.
I have had a thinkbroadband monitor running for a day and the dropouts have happened a few times whilst it has been running (the red today was from a pin reset) not certain how to read it but as the green is stable, does that mean I have a stable connection and the problem is to do with the router side and not the modem connection?
Cheers
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 41 | 5120 | 64 qam | 2 |
2 | 25800000 | 40.5 | 5120 | 64 qam | 4 |
3 | 32600000 | 41 | 5120 | 64 qam | 3 |
4 | 46200000 | 41.3 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 594250000 | 4.5 | 38 | 256 qam | 24 |
2 | 410250000 | 4.9 | 38 | 256 qam | 1 |
3 | 418250000 | 5 | 38 | 256 qam | 2 |
4 | 426250000 | 5 | 38 | 256 qam | 3 |
5 | 434250000 | 5 | 38 | 256 qam | 4 |
6 | 442250000 | 5.1 | 38 | 256 qam | 5 |
7 | 450250000 | 5 | 38 | 256 qam | 6 |
8 | 458250000 | 5 | 38 | 256 qam | 7 |
9 | 466250000 | 4.6 | 38 | 256 qam | 8 |
10 | 474250000 | 5.1 | 38 | 256 qam | 9 |
11 | 482250000 | 5 | 38 | 256 qam | 10 |
12 | 490250000 | 5 | 38 | 256 qam | 11 |
13 | 498250000 | 4.9 | 38 | 256 qam | 12 |
14 | 506250000 | 4.1 | 38 | 256 qam | 13 |
15 | 514250000 | 3.4 | 38 | 256 qam | 14 |
16 | 522250000 | 1.7 | 38 | 256 qam | 15 |
17 | 530250000 | -2 | 37 | 256 qam | 16 |
18 | 538250000 | -2.7 | 37 | 256 qam | 17 |
19 | 546250000 | 1 | 38 | 256 qam | 18 |
20 | 554250000 | 2.9 | 38 | 256 qam | 19 |
21 | 562250000 | 3.9 | 38 | 256 qam | 20 |
22 | 570250000 | 3.7 | 38 | 256 qam | 21 |
23 | 578250000 | 4.5 | 38 | 256 qam | 22 |
24 | 586250000 | 4 | 38 | 256 qam | 23 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 1 | 0 |
2 | Locked | 38.9 | 0 | 0 |
3 | Locked | 38.6 | 6 | 0 |
4 | Locked | 38.6 | 4 | 0 |
5 | Locked | 38.9 | 5 | 0 |
6 | Locked | 38.9 | 6 | 0 |
7 | Locked | 38.6 | 5 | 0 |
8 | Locked | 38.9 | 6 | 0 |
9 | Locked | 38.6 | 13 | 0 |
10 | Locked | 38.9 | 0 | 0 |
11 | Locked | 38.9 | 6 | 0 |
12 | Locked | 38.9 | 4 | 0 |
13 | Locked | 38.6 | 6 | 0 |
14 | Locked | 38.6 | 2 | 0 |
15 | Locked | 38.9 | 12 | 0 |
16 | Locked | 38.6 | 15 | 0 |
17 | Locked | 37.3 | 16 | 0 |
18 | Locked | 37.6 | 14 | 0 |
19 | Locked | 38.9 | 1 | 0 |
20 | Locked | 38.9 | 6 | 0 |
21 | Locked | 38.6 | 6 | 0 |
22 | Locked | 38.9 | 2 | 0 |
23 | Locked | 38.9 | 6 | 0 |
24 | Locked | 38.9 | 0 | 0 |
