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RCS Partial Service/SYNC Timing Synchronization failure - Loss of Sync errors

RJRD
Joining in

Hi all,

Recently while remote working (and gaming), my software randomly kicks me out as if the wifi has gone out. There are no issues in my area and normal troubleshooting isn't doing much. I had my landline switched to VOIP recently so it could be that, errors below:

Network Log

Time Priority Description

29/09/2023 21:35:20noticeLAN login Success;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;
29/09/2023 21:11:56criticalSYNC Timing Synchronization failure - Loss of Sync;
29/09/2023 21:10:43noticeLAN login Success;
29/09/2023 21:10:8Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;
29/09/2023 12:01:10criticalSYNC Timing Synchronization failure - Loss of Sync;
29/09/2023 11:58:3Warning!RCS Partial Service;
29/09/2023 11:37:22criticalSYNC Timing Synchronization failure - Loss of Sync;
29/09/2023 11:02:9Warning!RCS Partial Service;
29/09/2023 09:10:34criticalSYNC Timing Synchronization failure - Loss of Sync;
29/09/2023 08:54:20criticalNo Ranging Response received - T3 time-out;
28/09/2023 22:48:51criticalSYNC Timing Synchronization failure - Loss of Sync;
28/09/2023 22:44:43criticalNo Ranging Response received - T3 time-out;
28/09/2023 20:25:54criticalSYNC Timing Synchronization failure - Loss of Sync;
28/09/2023 20:14:55criticalNo Ranging Response received - T3 time-out;
28/09/2023 13:12:12criticalSYNC Timing Synchronization failure - Loss of Sync;
28/09/2023 13:01:9Warning!RCS Partial Service;
28/09/2023 12:02:46criticalSYNC Timing Synchronization failure - Loss of Sync;
28/09/2023 11:06:59criticalNo Ranging Response received - T3 time-out;
28/09/2023 08:19:17criticalSYNC Timing Synchronization failure - Loss of Sync;
3 REPLIES 3

RJRD
Joining in

This is my downstream info:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1138750000134256 qam1
2146750000-0.433256 qam2
31547500001.935256 qam3
41627500000.937256 qam4
51707500002.236256 qam5
61787500001.737256 qam6
7186750000237256 qam7
8194750000237256 qam8
92027500001.538256 qam9
10210750000237256 qam10
11218750000238256 qam11
122267500002.438256 qam12
13234750000240256 qam13
142427500002.740256 qam14
152507500002.240256 qam15
162587500002.740256 qam16
17266750000340256 qam17
18274750000340256 qam18
192827500003.440256 qam19
202907500002.740256 qam20
212987500003.740256 qam21
223067500003.240256 qam22
233147500003.540256 qam23
243227500003.740256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked34.48729721235
2Locked33.8381947064
3Locked35.58800
4Locked37.35612
5Locked36.3140
6Locked37.6310
7Locked37.322510
8Locked37.390
9Locked38.613060
10Locked37.6310
11Locked38.640
12Locked38.980
13Locked40.310
14Locked40.330
15Locked40.310
16Locked40.360
17Locked40.960
18Locked40.360
19Locked40.350
20Locked40.300
21Locked40.300
22Locked40.350
23Locked40.340
24Locked40.350

and Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13660000055.8512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020

Hi RJRD 👋🏼.

 

Thank you for posting and welcoming you onto our community forum 😊.

 

Sorry to see you are having issues with your connection dropping out ☹.

 

How is your connection since you last posted?

 

Are you having issues dropping out of connection by WIFI or Ethernet?

 

Please also check the service status link to see if there are any faults in your area. 

 

Thank you. 

Ari - Forum Team


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