Virgin Media Community

[ClMcGee]

Today was totally unbearable to work overall.

Connection gets worse and worse

[ClMcGee]

That is just ridiculous, jumping up and down like crazy. Also for some reason service check still reminds me of maintenance which should've been done more than 12 hours ago.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199986	38.5	5120	64 qam	3
2	39400021	35.3	5120	64 qam	4
3	53699974	45.3	5120	64 qam	2
4	60300000	38	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[ClMcGee]

@Carley_S

So as you can see, nothing has changed unless worsened

[ClMcGee]

So for now I've again booked a tech visit on closest date possible (got redirected there after service check). This is my 4th tech visit, hope he won't just ignore my attempts to show logs/data that could indicate the possible problems like the last tech guy.

[ClMcGee]

And whilst waiting for tech, 12th of June and this again

[ClMcGee]

Also my today's error lags is very different to what I see usually, does this mean that Hub is dying?

Network Log

Time Priority Description

12/06/2022 10:37:50	notice	NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:37:36	critical	No Ranging Response received - T3 time-out;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:37:35	critical	Unicast Ranging Received Abort Response - initializing MAC;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:37:31	notice	NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:35:56	critical	No Ranging Response received - T3 time-out;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:35:56	critical	Unicast Ranging Received Abort Response - initializing MAC;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:34:36	critical	No Ranging Response received - T3 time-out;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:34:36	critical	Unicast Ranging Received Abort Response - initializing MAC;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:33:16	critical	No Ranging Response received - T3 time-out;x;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:33:16	critical	Unicast Ranging Received Abort Response - initializing MAC;x;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:31:56	critical	No Ranging Response received - T3 time-out;x;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:31:56	critical	Unicast Ranging Received Abort Response - initializing MAC;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:30:36	critical	No Ranging Response received - T3 time-out;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:30:36	critical	Unicast Ranging Received Abort Response - initializing MAC;X;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:29:16	critical	No Ranging Response received - T3 time-out;x;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:29:16	critical	Unicast Ranging Received Abort Response - initializing MAC;x;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:27:57	critical	No Ranging Response received - T3 time-out;x;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:27:56	critical	Unicast Ranging Received Abort Response - initializing MAC;x;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:27:20	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;x;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 10:27:20	critical	Ranging Request Retries exhausted;xCM-QOS=1.1;CM-VER=3.0;

[Natalie_L]

Hi CIMcGee, 

Thank you for getting back in touch with us here on the Community.

I am sorry to hear the problem is ongoing but I am happy you have been able to schedule the visit with the team.

Please do let us know how it all goes and if you require any further assistance. 

Thank you,

[ClMcGee]

Thanks for response. Will again post here after the tech visit and/or if anyhting like these log changes occurs 

[ClMcGee]

So just wanted to share that graph, totally not the worst, but I've never been experiencing such a heavy and frequent packet loss in my life.

this huge red line was when hub probably rebooted itself due to "kernel panic"

[ClMcGee]

So the tech guy was superb this time, amazing service. However that "ghost" of intermittent signal was not present at that time, thus he decided to book me a cable change (the one that goes from street cab to our property). Will have to wait for it again.