Virgin Media Community

[ClMcGee]

Network Log

Time Priority Description

27/05/2022 17:37:49	Warning!	RCS Partial Service;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:21:53	critical	No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:21:53	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:20:33	critical	No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:20:33	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:19:13	critical	No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:19:13	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:18:37	critical	No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:17:57	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:17:57	critical	Ranging Request Retries exhausted;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:17:53	critical	No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:17:53	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:16:53	critical	No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:16:53	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 17:06:43	Warning!	RCS Partial Service;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 16:52:19	critical	No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 07:29:2	Warning!	RCS Partial Service;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 07:11:19	critical	No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 07:07:11	Warning!	RCS Partial Service;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 07:07:11	critical	No Ranging Response received - T3 time-out;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.0;

[gitty]

Your upstream sees the biggest swing. A bad connector or similar somewhere that (partly) interrupts the signal would be my guess (because of the upstream).

So it doesn't appear to be "fine" (intermittent).

[ClMcGee]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199998	47.3	5120	64 qam	3
2	32600000	36	5120	64 qam	5
3	39400000	47.3	5120	64 qam	4
4	53700004	47.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	24	0
3	ATDMA	0	0	10	0
4	ATDMA	0	0	0	0

slightly lower but still too high, I presume that it could be my cable?

[gitty]

If the next technician that comes around says everything is fine, you could show him the two versions of your numbers. They clearly show that something intermittent is going on which messes with your connection.

[ClMcGee]

well I told the last guy that I can show him the Power logs I saved before, he said that logs "won't tell him what the problem is"
in any case now I have some doubts of my cable because despite visual integrity, it could be damaged, though I won't be able to confirm it before wednesday/thursday 

[Ilyas_Y]

Hey CIMcGee, thanks for the post.
 

Sorry to see you're having troubles with the connection, I've checked the system and this may need further attention, I will drop you a private message, watch our for the purple envelope. 🙂

Thanks.

[ClMcGee]

Thanks, waiting 🙂

[ClMcGee]

While I am still waiting for answer/mail from Virgin staff, I can confirm that nothing has changed with the cable swap, still have the Post-RS frenzy, still have high power spikes on both  Down- and upstream. It could be that I am unlucky though as the moment I am writing this Virgin seems to have big regional/areal issues. Will post again tomorrow.

[ClMcGee]

11 pm 01.06

I could be just Xtremely unlucky, or they are finally solving this while I was trying the cable tricks 

[ClMcGee]

Waiting for it :D, hope it will solve that