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RCS Partial Service Lisburn BT28

Hi All,

Been struggling to get someone on the phone at all to look at this, as I have reset my box countless times and I'm getting high level of errors across all channels - Intermittent flapping on the service affecting my ability to work from home, giving the current situation..

Is there a possibility someone can be dispatch to review the access line from the cabinet back to the premise.

See Logs below:

23/03/2020 22:11:8 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:11:7 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:10:54 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:10:53 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:10:46 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:10:45 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:10:40 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:10:40 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:10:40 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:10:39 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:10:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:10:37 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:09:55 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:09:55 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:09:46 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:09:46 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:09:41 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:09:41 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:09:39 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 22:09:39 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked35.455693275461776
2Locked3556078325552091
3Locked3556704055506952
4Locked34.756541595405115
5Locked34.957312745126102
6Locked34.953894815039905
7Locked3553987644800007
8Locked34.953351474779158
9Locked3554415834791527
10Locked3550679704231465
11Locked34.450510544044868
12Locked3551789424170617
13Locked35.749410953903400
14Locked34.748691113686534
15Locked35.748411013416005
16Locked36.147472743630816
17Locked36.846133563558666
18Locked36.645625083354527
19Locked35.745029243188767
20Locked35.243755593015233
21Locked36.142884413024317
22Locked35.542798512913623
23Locked34.941014972827507
24Locked36.841192202891248

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

126700000011.935256 qam17
227500000011.535256 qam18
328300000011.835256 qam19
42910000001234256 qam20
529900000012.434256 qam21
630700000012.434256 qam22
731500000012.335256 qam23
832300000012.434256 qam24
933100000012.135256 qam25
1037100000013.135256 qam26
1137900000013.134256 qam27
1238700000013.135256 qam28
133950000001335256 qam29
1440300000012.634256 qam30
1541100000012.635256 qam31
1641900000012.536256 qam32
174270000001336256 qam33
1843500000012.636256 qam34
1944300000012.535256 qam35
2045100000012.535256 qam36
2145900000012.836256 qam37
224670000001335256 qam38
234750000001334256 qam39
244830000001336256 qam40
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