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Erkelly
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Ps5 keeps disconnecting from lan

I’m getting sick and tired of being in a game and for about 2 minutes “lan cable not connected” then “lan cable connected” 

keeps booting me from games the connection is so unstable. 

Constant every day yet I pay £62 a month for this garbage 

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gary_dexter
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Alessandro Volta
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Message 2 of 16
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Re: Ps5 keeps disconnecting from lan

Do other devices drop as well?

Have you tried a different cable?


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Erkelly
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Message 3 of 16
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Re: Ps5 keeps disconnecting from lan

Tried 2 cables. No other devices drop. Except when I had my PS4 I had the same issue. 

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gary_dexter
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Alessandro Volta
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Message 4 of 16
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Re: Ps5 keeps disconnecting from lan

Have you tried a different port? Are you wired direct to the hub or via a powerline plug?


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Erkelly
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Message 5 of 16
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Re: Ps5 keeps disconnecting from lan

Yes, still no joy. An engineer come and fixed a faulty wire a few months ago but still having the same problem. 

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jpeg1
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Superstar
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Message 6 of 16
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Re: Ps5 keeps disconnecting from lan

If other devices are working OK, that does rather point to the PS5 being at fault.  Have you tried it at another location? 

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Erkelly
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Message 7 of 16
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Re: Ps5 keeps disconnecting from lan

Had this issue with the PS4 as well. So it could be something to do with virgin and the PlayStation network or settings. 

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jpeg1
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Message 8 of 16
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Re: Ps5 keeps disconnecting from lan

If this was a Virgin problem there would be lots of complaints like yours.

Can you try it at another location? 

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gary_dexter
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Message 9 of 16
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Re: Ps5 keeps disconnecting from lan

Nope - lots of people play PS with no issues on Virgin

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Erkelly
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Message 10 of 16
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Re: Ps5 keeps disconnecting from lan

The engineer last time replaced a wire from where it come into the house into the splitter and also replaced the splitter. He said it was dropping out from the splitter to the router, I believe this still could be the issue or a fault with the line. 

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