Menu
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
112 Views
Message 1 of 9
Flag for a moderator

Ps4 lagging

Any help on trying to stop my ps4 lagging and phones buffering ... its been fine uptill now and its a constant struggle to do anything .. ive tried calling vm but there all shut due to covid ... ive done all the restarts and resets but nothings worked .. any help or ideas would be great 

0 Kudos
Reply
Highlighted
  • 19.58K
  • 1.72K
  • 4.28K
Very Insightful Person
Very Insightful Person
102 Views
Message 2 of 9
Flag for a moderator
Helpful Answer

Re: Ps4 lagging

Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
97 Views
Message 3 of 9
Flag for a moderator

Re: Ps4 lagging

Can't find where it says router status anywhere on the page 

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
94 Views
Message 4 of 9
Flag for a moderator

Re: Ps4 lagging

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000040256 qam25
2266750000-0.240256 qam17
3274750000-0.240256 qam18
42827500000.240256 qam19
52907500000.240256 qam20
62987500000.240256 qam21
7306750000-0.240256 qam22
8314750000040256 qam23
9322750000-0.240256 qam24
10370750000-0.540256 qam26
11378750000-0.940256 qam27
12386750000-1.240256 qam28
13394750000-140256 qam29
14402750000-0.940256 qam30
15410750000-0.740256 qam31
16418750000-140256 qam32
17426750000-1.240256 qam33
18434750000-140256 qam34
19442750000-140256 qam35
20450750000-140256 qam36
21458750000-140256 qam37
22466750000-1.440256 qam38
23474750000-1.740256 qam39
24482750000-1.740256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.960
2Locked40.350
3Locked40.980
4Locked40.950
5Locked40.970
6Locked40.990
7Locked40.9100
8Locked40.960
9Locked40.370
10Locked40.980
11Locked40.3130
12Locked40.980
13Locked40.9130
14Locked40.9120
15Locked40.3130
16Locked40.3190
17Locked40.990
18Locked40.9200
19Locked40.3210
20Locked40.9180
21Locked40.3100
22Locked40.9200
23Locked40.9190
24Locked40.3220
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
93 Views
Message 5 of 9
Flag for a moderator

Re: Ps4 lagging

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1536999664.575512064 qam2
2393999834.425512064 qam4
3461999594.425512064 qam3
4602999614.575512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
92 Views
Message 6 of 9
Flag for a moderator

Re: Ps4 lagging

Network Log

Time Priority Description

15/09/2020 20:28:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2020 20:26:40Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2020 19:26:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 14:16:32criticalNo Ranging Response received - T3 time-out;CM
0 Kudos
Reply
Highlighted
  • 19.58K
  • 1.72K
  • 4.28K
Very Insightful Person
Very Insightful Person
79 Views
Message 7 of 9
Flag for a moderator

Re: Ps4 lagging

those are all showing fine, is this via wired/wireless?, if wireless do you have any devices wired that are also having same issue.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
64 Views
Message 8 of 9
Flag for a moderator

Re: Ps4 lagging

Everythings wireless.... its been fine for months and over the last few weeks its been gradually getting worse, we have to put our phone on data as videos are buffering and I'm regularly loosing connection to the ps4 or lagging .. ive checked signal strength through the app and its saying all good but its not lol

 

0 Kudos
Reply
Highlighted
  • 6.45K
  • 407
  • 409
Forum Team
Forum Team
14 Views
Message 9 of 9
Flag for a moderator

Re: Ps4 lagging

Hi Futzy, 

Thanks for your post and welcome to our community. 

Very sorry you're having some issues recently, this isn't good. 

I'd also like to apologise for the delay in replying, we've been a bit busier than usual. 

So just to confirm this is happening over a WiFi connection? None of the devices you have like the PS4 you're able to test on a wired connection? If you can this just means we can test the connection into the property. 

Can you confirm you're using the hub 3? If so can you do a pin hole reset so long as you have the original password sticker still on the bottom of the hub? 

Let us know how you're getting on with things so we can assist further. 

Emma_C - Forum Team
0 Kudos
Reply