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Promised 1 g if I didn’t receive this I would ring up and receive pods after 5 calls over 5 days still no

shevod
Joining in

Promises 1 g of wifi if I didn’t cancel my contract been a customer for 18 yrs service has been very poor after 5 calls over 5 days still no pods orderd when the cancellation team advised me if still no wifi upstairs I would be able to call back next day and they would be orderd ! 

last phone call last night and told I am not entitled to pods then I was cut off the phone 

please somone from complaints call me 

thank you 

3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

See this first

________________________

See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Jodi_S
Forum Team
Forum Team

Hi shevod,

A warm welcome and thanks for posting on our community forums. We're sorry that our team have not given you the help required when calling to order a WIFI pod.

We can get this arranged for you, so I can get this arranged, I will pop you over a private message to take some details, click on the envelope at the top of the page to accept the chat.

Kind regards Jodi. 

carl_pearce
Community elder

@shevod wrote:

Promises 1 g of wifi if I didn’t cancel my contract been a customer for 18 yrs service has been very poor after 5 calls over 5 days still no pods orderd when the cancellation team advised me if still no wifi upstairs I would be able to call back next day and they would be orderd ! 

last phone call last night and told I am not entitled to pods then I was cut off the phone 

please somone from complaints call me 

thank you 


Who promised 1Gbps over WiFi?

VM certainly do not. They guarantee 30Mbps, even with WiFi Pods:

https://www.virginmedia.com/wifi-max