I am currently having two issues with my Superhub 1, I only use this in modem mode and this is attached to a netgear Nighthawk router.
Issues:
1) For the last 6-7 months I have found that every few weeks (becoming more frequent) I need to reboot my hub as it caps download speed from 100Mbps to 45Mbps and this will continue until I reboot it.
2) Since Friday morning (00:30ish) I have started having an issue where the Hub will lose connection to the internet, the blue LED that constantly blinks to confirm connection to the internet will turn green first it will be solid then it will blink before returning to blue and then re-establish connection to the internet. This all happens in the space of a few minutes.
I have seen this second issue again on Friday midday when I was on a conf call, and twice on Sunday within the space of 6 hours. I have had this hub for about 10 years and never really had any issue with it before.
So last night I decided to log into the Hub to see if there were any logs I could look at to see if it was losing and then establish connection to the Virgin network or was it just rebooting itself. But my first attempt to log into it crashed the hub, then the second time I was able to log in but doing anything on the hub was super slow and the only thing I could do was change my password, enable remote access or disable modem mode.
I have tried calling Faults but they only wanted me to take the hub out of modem mode and told me that will fix my Wifi, no matter how I tried to explain that wasn't the issue, the issue is the hub losing connection to the internet they wouldn't do anything. I have asked for a call back from a Supervisor but having looked on Twitter I see it is a common occurrence that one does not call back.
Is there anyway I can get a replacement hub?