I have the hub 3.0 and have been having issues for weeks with WiFi dropping, especially on my partners xbox whixh is the closest one to the hub. We are having to reset the hub at least once a day. I have 500mb broadband so surely shouldn't be experiencing this? When i run the network diagnostics from inside the hib settings it says we have wifi connection issues but doesn't say how to fix it and can never seem to talk to someone from technical
Not sure how I do that. I finally spoke to someone at technical who has said there is an issue with the signals for the whole area and they aim to have it fixed externally in 5-7 days.
did you get a fault reference number?
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
If there is a known fault then it will show on one of these places - otherwise you may have been fobbed off. _________________________________________________________________________________ As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Nothing coming up on either of them for my area. My partner thinks I'm being fobbed off as I threatened to cancel if it didn't get sorted, I just renewed my contract and took the ultimate oomph package and still within my 14 days cool off.