Hi, in the past 7-14 days my superhub 3 has lost power, without warning, on numerous occasions. When I investigate I am finding that the front panel lights are often not lit, sometimes flicker and even when lit - and wifi etc, is OK - they will suddenly go out. I think it is a fault with the female power connector on the back of the hub, as it feels a little 'loose'. I have had my SH3 for quite a while and over the past 12-24 months I have had to 'restart' the hub dozens of times - by un-plugging, waiting 30+ seconds and then re-plugging - which is why I think that the power connector is broken or has intermittent connection with the internal workings of the SH3.
You certainly are. The hub is VM's property, and is provided as an essential component of the services contract between you and them. Sounds pretty clearly like a dodgy connector, so I'll flag this for the forum staff who can probably get a replacement sent out to you - but they'll advise on further steps.
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Hi Mike, thanks for the suggestion my V6 is too far away from the router to do that - would need a 10m ethernet cable, which I don't have. The V6 has had very good wi-fi connection for as long as I have had it in tandem with the SH3 - until recently. It's only since the power issues with the SH3 have I also had connection issues with the V6.