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Problems with Sky Q

Iainers
Joining in

Hi I recently got upgraded to the Hub 5 and at the same time got Sky Q installed. The Sky Q main box is connected to the hub via Ethernet. Every day the Sky Q comes up that the Internet connection has been lost and I have to reset the Internet connection. I have had Sky out twice but the say there is no fault at the their end and state the problem must be with Virgin. Has anyone else had this problem? Also does the Hub 5 have any power saving settings as I was wondering if this was what was causing it to disconnect, I've logged into my hub but can't see anything obvious. Thanks 

20 REPLIES 20

Hello Iainers.

Thank you very much for your reply and solution.

Glad to hear your findings has fixed the issue.

I can certainly make sure this gets fed back to the relevant team.

Gareth_L