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Problems connecting to EE website

Tuning in

Is anyone else experiencing issues connecting to the EE website at all, as it seems that their incompetent DDOS provider is blocking some VM IP address.. 

I can see from Wireshark logs Incapsula (Impervia) are redirecting the DNS requests, but trying to get EE to do anything is like pulling teeth


Very Insightful Person
Very Insightful Person

Hi @madasaf1sh 

No problems here on Teesside using my VM broadband.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Do a traceroute if you can.


Tracing route to []
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms
  2     *        *        *     Request timed out.
  3    11 ms    19 ms     9 ms []
  4     *        *        *     Request timed out.
  5    10 ms    10 ms     8 ms []
  6     *        *        *     Request timed out.
  7    11 ms    11 ms     9 ms []
  8    11 ms    10 ms    10 ms
  9    18 ms    12 ms    16 ms

Trace complete.

Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM broadband connection

Its not a traceroute issue, nor is it a routing issue with VM, as if I use VPN it works, when i use split tunnelling. It is defo an IP Block..

I know what I am looking at thanks....

The webpage comes up with BLOCKED on a standard html page, and when looking at the TCP logs in Wireshark, I can see the DNS Intecept by Impervia who do the DDOS mitigation for EE.