How do I get past this and talk to a real person?
Broadly speaking you aren't supposed to. But if you do, it'll probably be some poor beggar following a rubbish script that they don't understand, from the world's cheapest and least effective offshore call centre.
However, this forum has helpful UK based staff on hand, and an assortment of peasantry such as myself who'll do what we can to help. As a start, connect to the hub by clicking on this link http://192.168.0.1/ 9assuming you're using the hub in router mode). That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts.
