I recently got my broadband service suspended in the middle of June for an outstanding payment. On my bill my last payment date was the 7th June and the next was 6th July. As a result I was very confused. However, I payed the extra money and since have the credit on my account for next month. However, today my internet is not working once again with the error message stating there is a problem with my account. Looking on my account it states I have a bill of £40. I also looked on my virgin media app that said I am not set up to use home broadband. I have spoken to the team on the phone and they stated that I should have coverage and there are no technical issues. So now I am stuck with no WIFI at all, whilst being told that I have full coverage and an issue with my account. Any advice or help would be appreciated!