Virgin Media Community

[folkbeard]

Hi,

I've had a new Windows Media fibre broadband connection installed today. The engineer explained to me that you can connect to 2 different speeds:

2.4 - slower but better range

5.0 - faster but shorter range

The 5.0 works fine on my phone and work computer, but my Windows 8 laptop doesn't detect the 5.0 network, only the 2.4 one.

Has anyone else had this issue, and has anyone got any solutions?

Thanks

[tehwolf]

What is the make and model of the wireless card in the laptop, does it support 802.11ac (5ghz)?

[jbrennand]

If its an old laptop as tehwolf says it might not be 5GHz enabled. My lad has a 10 year old Samsung one that doesn't so he got a 5GHz USB3 dongle for less than a tenner - and now it does.

[folkbeard]

Thanks both, You're right - the problem is that the laptop is a bit older and doesn't support 5GHz. I'll get a dongle. Ta 🙂