I am on 100 MB broadband I have expected to have an approximate upload of 10MB.
However, when I checked my router settings, I have seen that actually I am restricted to
Max Traffic Rate
on Primary Upstream Service Flow.
I had the extreme luck to contact your technical support and took me quite a while to explain to him what I mean. His statement (after consulting his supervisor...) was that he cannot change that setting remotely and he will send me a new router!???
Great, I got my new router and after going trough the pain of setting it up again...what a surprise - the setting is the same e.g. I am still restricted to 6MBs.
Since then I have spent hours on the phone trying to contact technical support, I have raised a complaint as well you fail to deliver either technical expertise or customer service...
Yes, I am very frustrated and I am thinking of changing you to someone who an better understand how routers work and actually can answer the phone.
Thank you for the information, it does indeed look like we would need to raise an IT ticket for you to get this config changed.
I'm going to pop you over a private message so we can pass security and I can raise this for you, the team do usually take 5 working days but they have been quite quick recently so hopefully we can have this fixed soon for you.
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