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at014o0920
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Pre & Post RS errors

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 211000000 203000000 219000000 227000000 235000000 243000000 251000000 259000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 10 9 11 12 13 14 15 16
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000

Power Level (dBmV) 2.68 2.61 2.14 1.52 1.44 1.60 1.88 2.02
RxMER (dB) 37.09 36.84 31.84 34.63 37.09 37.36 37.09 37.09
Pre RS Errors 2480 3961 952020896 1149288 756 387 231 178
Post RS Errors 0 0 9266687 133 0 0 0 0

Interleave Depth
I=12 I=12 I=12 I=12 I=12 I=12 I=12 I=12
J=17 J=17 J=17 J=17 J=17 J=17 J=17 J=17

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Re: Pre & Post RS errors

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 2.0 2.0
Channel ID 3 4 2 1
Frequency (Hz) 32600000 25800000 39400000 46200000
Ranging Status Success Success Success Success
Modulation 64QAM 64QAM 64QAM 64QAM
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 2 2 2 2
Power Level (dBmV) 46.75 46.75 46.75 46.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

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at014o0920
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Re: Pre & Post RS errors

Network Log
First Time Last Time Priority Error Number Description
29/04/2021 03:00:11 GMT 29/04/2021 03:00:11 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:58:19 GMT 29/04/2021 02:58:19 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:57:21 GMT 29/04/2021 02:57:21 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:56:55 GMT 29/04/2021 02:56:55 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:55:51 GMT 29/04/2021 02:55:51 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:40:09 GMT 29/04/2021 02:40:09 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:35:01 GMT 29/04/2021 02:35:01 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:34:25 GMT 29/04/2021 02:34:25 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:33:49 GMT 29/04/2021 02:33:49 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:33:37 GMT 29/04/2021 02:33:37 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:33:13 GMT 29/04/2021 02:33:13 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:32:37 GMT 29/04/2021 02:32:37 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:29:57 GMT 29/04/2021 02:29:57 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:29:45 GMT 29/04/2021 02:29:45 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:29:33 GMT 29/04/2021 02:29:33 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:29:21 GMT 29/04/2021 02:29:21 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:29:10 GMT 29/04/2021 02:29:10 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:28:57 GMT 29/04/2021 02:28:57 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:28:45 GMT 29/04/2021 02:28:45 GMT Warning (5) 84020200 Lost MDD Timeout
29/04/2021 02:28:33 GMT 29/04/2021 02:28:33 GMT Warning (5) 84020200 Lost MDD Timeout

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Zak_M
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Re: Pre & Post RS errors

Good morning @at014o0920 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your broadband. 

 

I have just taken a quick look over your account, I can see that you spoke with someone yesterday regarding your issue, are you able to let me know if they have managed to get this resolved for you? 

 

Kind regards,

Zak_M

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at014o0920
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Re: Pre & Post RS errors

Hi Zak_M, the issue has not yet been resolved. the image was taken as i write this reply.Opera Snapshot_2021-05-03_113740_192.168.100.1.jpeg

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Martin_N
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Re: Pre & Post RS errors

Thank you for that information. 

 

I have taken a quick look over your account and have been unable to see anything that could be affecting this. 

 

We do need to go through some further check so I will private message you to clear some data protection. 

 

^Martin

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at014o0920
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Re: Pre & Post RS errors

after upgrading my old virgin media modem to the hub 3, I believe most of my issues have been resolved still getting some pre RS errors but i am now getting no post RS errors. I also upgraded my package from my old 200M to the 500M package so i don't know if that has also helped!

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9310
2Locked38.980
3Locked38.970
4Locked37.6110
5Locked37.660
6Locked38.9100
7Locked38.6160
8Locked38.690
9Locked38.9100
10Locked38.9130
11Locked38.990
12Locked38.990
13Locked38.980
14Locked38.980
15Locked40.3210
16Locked38.9200
17Locked38.9230
18Locked38.9260
19Locked38.9220
20Locked38.9250
21Locked38.9200
22Locked38.990
23Locked40.380
24Locked38.910
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