cancel
Showing results for 
Search instead for 
Did you mean: 

Pre & Post RS Erros

FAM0422
On our wavelength

Hello, 

i am not sure what im actually looking at here but can someone have a look to see if this is healthy. this is a log after 10 days.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500009.940256 qam9
2138750000940256 qam1
3146750000940256 qam2
41547500009.140256 qam3
51627500009.440256 qam4
61707500009.540256 qam5
71787500009.640256 qam6
81867500009.640256 qam7
91947500009.840256 qam8
102107500001040256 qam10
112187500009.940256 qam11
122267500009.840256 qam12
132347500009.840256 qam13
142427500009.840256 qam14
152507500009.540256 qam15
162587500009.640256 qam16
172667500009.840256 qam17
182747500009.840256 qam18
192827500009.640256 qam19
202907500009.840256 qam20
212987500009.840256 qam21
223067500001040256 qam22
2331475000010.140256 qam23
2432275000010.340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.933919
2Locked40.393735
3Locked40.373523
4Locked40.359121
5Locked40.349722
6Locked40.346721
7Locked40.338920
8Locked40.337217
9Locked40.337518
10Locked40.335711
11Locked40.934816
12Locked40.93653
13Locked40.939415
14Locked40.33620
15Locked40.33962
16Locked40.34090
17Locked40.93570
18Locked40.33210
19Locked40.33180
20Locked40.34130
21Locked40.94290
22Locked40.93430
23Locked40.93120
24Locked40.33450
1 ACCEPTED SOLUTION

Accepted Solutions

Zach_R
Forum Team
Forum Team

Hi @FAM0422,

Thank you for getting back to me via private message so promptly. As we discussed there, a technician visit has now been scheduled and booked.
 

I'm unable to confirm the date/time of the booking publicly, but this can be checked and managed via the My Virgin Media online account. It may not appear straight away, but after an hour or so it should update and show it.
 

A fault technician visit is free of charge unless one of the below instances apply:

•    You are not present for the technician visit.
•    The fault is due to your own equipment.
•    The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
•    The fault is due to theft, loss, or removal of equipment.


If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.


You can find more information about this here.

 

Let us know how the visit goes either way.


Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


See where this Helpful Answer was posted

6 REPLIES 6

FAM0422
On our wavelength

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12360000039.5512032 qam11
23010000039.5512064 qam8
33660000039.8512064 qam7
44310000539.8512064 qam6
54960000040512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0020
5ATDMA0030

jbrennand
Very Insightful Person
Very Insightful Person

Not great... down powers are all very high and up QAM dropping to 32 with T3 errors.  Most likely will need a Tech visit.  A VM person should comment soon

 


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi @FAM0422,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm so sorry to hear you're having some trouble with your connection recently. I've checked things over on our systems and I can't detect any faults currently that would explain this.

I'm going to send you a private message in a few moments so we can have a closer look at things. Please respond to this when you can and we'll proceed from there.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Zach_R
Forum Team
Forum Team

Hi @FAM0422,

Thank you for getting back to me via private message so promptly. As we discussed there, a technician visit has now been scheduled and booked.
 

I'm unable to confirm the date/time of the booking publicly, but this can be checked and managed via the My Virgin Media online account. It may not appear straight away, but after an hour or so it should update and show it.
 

A fault technician visit is free of charge unless one of the below instances apply:

•    You are not present for the technician visit.
•    The fault is due to your own equipment.
•    The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
•    The fault is due to theft, loss, or removal of equipment.


If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.


You can find more information about this here.

 

Let us know how the visit goes either way.


Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


FAM0422
On our wavelength

Hello 

Had a visit this morning from VM engineer, who has tidied up my cabling and swap my hub. All good with power levels and zero post rs. But one of the upstream channels is still 16QAM.  i will monitor hopefully it sort it self out in a week.

Thanks for the update @FAM0422 😊 Glad to see that things are looking better for you.

Let us know if you continue to have issues with this upstream channel, we'll be happy to assist.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules