Hi everyone,
I have been having constant issues with WiFi/broadband since 9th of July. I've spent hours on the phone with Virgin, had multiple engineer appointments cancelled over this time and they weren't even bothered to let me know about, when each time I was taking a day off from work just to be at home for said visit.
Last week I've called and made a complaint. I was supposed to get a callback on 9th of August as the fault in my area was supposed to be finally fixed by then. As expected, I've received no callback. When I called them back myself, I was being shouted at by an extremely rude guy. He told me that there was no callback, as the fix for the area fault has been pushed to 10th of August and that I'll get a callback then.
As you can expect, NOBODY called me back and I was calling them again myself. The lady told me that the fault in my area has indeed been fixed. She told me she even scheduled an engineer to come to my flat on 14th of August.
I've got no Internet again since around 10pm yesterday and the app started showing a fault in my area again! The above engineer visit on 14th didn't even show up on my app when she told me she scheduled it!
For over a month now I'm being constantly treated like a complete idiot, I'm constantly being fed lies by everyone I speak to at Virgin and there's no sign of it getting fixed EVER! It's been going on for such a long time and they can't even give me ANY info whatsoever as to what this darn fault is!
Was there some sort of a micro nuclear explosion that completely obliterated virgin broadband cabling somehow?!
Did anyone had something like that happen to you with Virgin? We've been with them for over 2yrs and never had any issues at all, that is until now. I honestly don't know what am I supposed to be doing anymore, as they're constantly lying and the fix seems to be constantly being pushed forward!
