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Powerline adapters

Jwp218
Joining in

Hello, students here needing some help.

We have a hub 3 and were sent two powerline adapters (not the netgear ones) that are the same size (which from my research is wrong). I believe there should be one bigger which has a wps button on which will allow us to sync the passwords. As at the moment we can't connect to the extenders. If someone could help that would be great.

 

Jacob

2 REPLIES 2

carl_pearce
Community elder

Do they look like this?

Megan_L
Forum Team
Forum Team

Hi Jwp218,

Thanks for using the Community Forums to get this issue with your WIFI Pods looked into, I am sorry if this has been causing some frustration 😥 

I can see that you may have already spoken with our Faults Team recently about this, could you tell us if this is correct please? 

Thanks,

Megan_L