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JRW95
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Powerline adapters affecting WiFi

Hi. Had a freak internet incident yesterday with slow speeds and disconnects for multiple hours. Now the connection seems stable but I'm unable to download files from chrome or connect to UPLAY, RIOT games, or battlenet servers. I'm in a constant loop of small disconnects for game servers and downloads.

I've also noticed that the problem stops when a powerline adapter is being USED or is UNPLUGGED. IF the adapter is plugged in but the PC is not using it, the wifi keeps dropping for a split second and stops downloads and game connections. 

Here are my logs & downstream data to see if you can offer any insight- 

Multiple of the following error at different times:

10/04/2021 17:03:0critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

13310000000.538256 qam25
2203000000-238256 qam9
3211000000-2.238256 qam10
4219000000-1.435256 qam11
5227000000-1.536256 qam12
6235000000-0.238256 qam13
7243000000-1.238256 qam14
8251000000-4.538256 qam15
9259000000-0.538256 qam16
102670000000.740256 qam17
112750000000.438256 qam18
12283000000240256 qam19
13291000000-0.438256 qam20
14299000000138256 qam21
153070000001.540256 qam22
163150000001.540256 qam23
173230000003.240256 qam24
18339000000140256 qam26
19347000000038256 qam27
20355000000-1.538256 qam28
21363000000-0.540256 qam29
22371000000-2.238256 qam30
23379000000-3.738256 qam31
24387000000-4.738256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.919014
2Locked38.66080218
3Locked38.9662223
4Locked3555397247
5Locked36.357195282
6Locked38.61809188
7Locked38.65347325
8Locked38.673293349
9Locked38.66065200
10Locked40.940719
11Locked38.925720
12Locked40.327233
13Locked38.923845
14Locked38.616230
15Locked40.922121
16Locked40.317010
17Locked40.314511
18Locked40.323924
19Locked38.629233
20Locked38.928019
21Locked40.318123
22Locked38.934319
23Locked38.993926
24Locked38.9113437

 

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legacy1
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Alessandro Volta
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Re: Powerline adapters affecting WiFi

I wonder what would happen if you put a switch between the hub and the Powerline adapter...

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JRW95
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Re: Powerline adapters affecting WiFi

Who knows...
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Sasha_W
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Re: Powerline adapters affecting WiFi

Morning @JRW95

 

Thanks for posting back on our community forum page and sorry to hear of these WiFi issues. From your most recent post? How are things with your WiFi? 

 

Was it just a little blip or is this still ongoing? 

 

 

Do you know if there was an outage in your area that could have caused this to suddenly drop? You can check here to see if there is one currently. 

 

Please do let us know so we can assist you further 🙂 
 

Thanks 

 

Sasha - Forum Team


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jpeg1
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Re: Powerline adapters affecting WiFi

The reported dropouts may been related to the problem with the broadband feed. There is a very wide variation (7.9dB) in downstream signal levels, and a lot of noise errors that are not all being corrected by the Hub.

This may be due to a loose coax cable connection to the internal cables.  If these are all secure then an engineer visit is needed to correct the external fault.

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