Menu
Reply
Issyrose
  • 1
  • 0
  • 0
Just joined
171 Views
Message 1 of 3
Flag for a moderator

Power light is flashing green, no WiFi. HELP

Our power light on the virgin hub 4 is constantly flashing green (WiFi light is solid green) and we now have no Wi-Fi or internet. We’ve tried: checking the cable connections, rebooting, and tried every troubleshooting option online to try and get it working. I rang virgin and could not get through to a human, the automated system said there is an issue with the internet in our area however, we’ve had 0 issues with it all day and our next door neighbours virgin is fine. I feel a bit stuck and need the WiFi for work ASAP can anyone help please?

 

0 Kudos
Reply
jbrennand
  • 24.03K
  • 2.54K
  • 4.36K
Very Insightful Person
Very Insightful Person
166 Views
Message 2 of 3
Flag for a moderator

Re: Power light is flashing green, no WiFi. HELP

If there is a known fault there is nothing to be done till they fix it.

The “free & automated” Service Status number - 0800 561 0061 -usually gives the most up to date info. and tells you of more local issues down to postcode level.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Serena_C
  • 814
  • 39
  • 82
Forum Team
Forum Team
56 Views
Message 3 of 3
Flag for a moderator

Re: Power light is flashing green, no WiFi. HELP

Hi @Issyrose

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post regarding the internet issues you are experiencing. I have taken a look at your account and there are no outages showing that would be affecting your services at the moment. How are things working for you now?

 

Please do let me know,

 

Best wishes,

 

Serena

0 Kudos
Reply