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Power level

Hi. Have a superhub 2ac and have done for a while but recently it seems to drop connection every morning.

Power levels

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked2146750000 Hz256 QAM-13.6 dBmV 33.6 dB5697313
Locked1138750000 Hz256 QAM-13.7 dBmV 33.3 dB12020302
Locked3154750000 Hz256 QAM-13.5 dBmV 33.7 dB3378292
Locked4162750000 Hz256 QAM-13.2 dBmV 34.1 dB1900290
Locked5170750000 Hz256 QAM-13.0 dBmV 34.3 dB703309
Locked6178750000 Hz256 QAM-12.7 dBmV 34.6 dB447291
Locked7186750000 Hz256 QAM-12.6 dBmV 34.8 dB359276
Locked8194750000 Hz256 QAM-12.4 dBmV 34.8 dB418308
Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked160300000 HzATDMA54.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked253700000 HzATDMA54.0 dBmV64QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec

 

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Re: Power level

There is too much attenuation on your line, do you gave any attenuators on your hub?

I work for Virgin Media and my posts are my own opinions
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Re: Power level

Check that all your co-ax connectors are a good finger tight.

 

Then it may be a good idea to carry out a factory reset on the Hub …

With the Hub Powered on use a paperclip or similar do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check and post your power levels again again.

A Guru will be along in the not too distant future to decipher the data.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Power level

Nope no attenuators just the splitter for the virgin box. And I will do the powering off the router and check again soon. Thanks

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Re: Power level

as said above the levels are wrong - you need a tech to sort that - ring or wait for VM to get here

____________________

Tony
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Re: Power level

YUou'll need a tech then to increase the signal to your hub
I work for Virgin Media and my posts are my own opinions
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Re: Power level

Sorry to hear the issues that you've been having Puppetmaster90, as jb66 stated above, you would need an engineer visit to resolve the issues that you've been having with your power levels.

 

I will send over a private message in a moment, please can you respond to the message with the requested details, so that we can pass account security and look into the issues for you.

 

Regards

Steven_L