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Catson
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Power brick for HUB 3.0

My router died today,

 

after inspecting turned out cable somehow is damaged inside, and only works when bent in certain way. little move and it doesnt again.

How and where i can get new brick.

 

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ronniea
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Re: Power brick for HUB 3.0

i suggest to buy an your router privately as these hubs are base models. Of course you wont technical help from Virgin but will get a far superior hub with great internet through Virgin.

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Catson
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Re: Power brick for HUB 3.0

I have my own router, i'm only using virgin hub as a modem.

And what broken, is power brick cable, and thats all i need to replace.

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jbrennand
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Re: Power brick for HUB 3.0

You must use the Hub - even with your own router - as a modem.  To get a new power supply....

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

A VM person should pick this up here and respond, but it can take a few days for them to get here.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Zak_M
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Re: Power brick for HUB 3.0

Good morning @Catson

 

Welcome back to the forums and tank you for taking the time to post.

 

I am sorry to hear that you have had some issues with power bank for your hub3. 

 

As a few days have passed since you have posted, have you managed to get this resolved with our customer care team? If not I can get this sent out for you. 

 

Kind regards,

Zak_M

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Catson
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Re: Power brick for HUB 3.0

Yes, managed to contact vm and received rrplacement

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Steven_L
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Re: Power brick for HUB 3.0

Glad to hear that @Catson.

 

Please let us know if you have any further issues.

 

Regards,

Steven_L

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