Virgin Media Community

[davepenfold]

After Mondays outage Anybody else still finding internet issues ie losing connection and badly buffering VM keeps telling us to reboot equipment but problem still exists

[Client62]

Check for a local fault on 0800 561 0061 - it is an automated service.

[Ayisha_B]

Hi @davepenfold 👋,

A warm welcome to our Community Forums and thanks for your post. It's so great to have you here!

I am sorry you're still experiencing issues following the outage. 

I have checked our systems and can see a technician has been booked for you. 

Let us know how the visit goes so we can offer further support if needed 😊

[Kerrigoonaz]

I've been having buffering issues and webpages loading for about a week now. 30 mins drive from you. I honestly believe there's a issue on their network somewhere.

[Kerrigoonaz]

webpages loading slowly*

[Adri_G]

Hey Kerrigoonaz, thank you for reaching out on our help forum about this issue.

We're sorry to hear of the problems you've had with your connection and the drop outs experienced recently.

From our checks the network seems to work ok at the minute, however can you please advise if the issue occurs over the wireless network only or does this happen on a hard-wired connected device too?

Also, is it on one or more devices you're getting slow speeds at?

Please, share more details and we're happy to help.