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Post RS Errors on 2 channels + dropouts

lmackle
Tuning in

Hi

Getting a fairly high number of post RS errors on 2 channels, regardless of restarting the modem. In terms of usage, getting high latency at times and connection will drop a few times a day.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000004.538256 qam1
21470000004.538256 qam2
31550000004.440256 qam3
41630000004.340256 qam4
51710000004.440256 qam5
61790000004.540256 qam6
71870000004.340256 qam7
81950000004.440256 qam8
92030000004.340256 qam9
102110000003.940256 qam10
112190000003.740256 qam11
122270000003.540256 qam12
132350000003.540256 qam13
142430000002.740256 qam14
152510000003.240256 qam15
162590000003.740256 qam16
172670000003.240256 qam17
182750000003.540256 qam18
192830000003.240256 qam19
20291000000340256 qam20
212990000003.440256 qam21
223070000003.440256 qam22
233150000003.240256 qam23
243230000003.240256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.91411343706
2Locked38.953932021575
3Locked40.9432360
4Locked40.9230
5Locked40.9190
6Locked40.3270
7Locked40.9280
8Locked40.3170
9Locked40.3110
10Locked40.350
11Locked40.960
12Locked40.350
13Locked40.350
14Locked40.300
15Locked40.900
16Locked40.950
17Locked40.900
18Locked40.940
19Locked40.330
20Locked40.950
21Locked40.940
22Locked40.950
23Locked40.950
24Locked40.36

0

6 REPLIES 6

lmackle
Tuning in

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14310000050512064 qam2
24960000049.5512064 qam1
33660000050.3512064 qam3
43010000050.3512064 qam4
52360000050.8512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000

Hi @lmackle 

 

Thanks for posting on our community forum!

 

Sorry to hear about the issue with your broadband, how has your connection been since your last post on Monday? Have you noticed any improvement at all?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


lmackle
Tuning in

Hi Travis

Thanks for the reply. Unfortunately, I've noticed no improvement in the line quality since Monday. High number of errors on Channel 1-2

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9284565611216885
2Locked40.9448484553261184

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14310000050.3512064 qam2
24960000049.5512064 qam1
33660000050.3512064 qam3
43010000050.3512064 qam4
52360000050.8512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0040
3ATDMA0030
4ATDMA0030
5ATDMA0010

Hi @lmackle 

Sorry to hear this is still ongoing for you. I have checked the systems at my side and can see that your power levels are out of specification today. We'll need to arrange an engineer to come and investigate further. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.

Here to help 🙂
Virgin Media Forums Agent
Carley

Carley_S
Forum Team
Forum Team

Thanks so much for joining me on private message @lmackle  

I have now booked you a visit for power level issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

 

Here to help 🙂
Virgin Media Forums Agent
Carley