Virgin Media Community

[alphaomega16]

Has anybody that received an update to their hub recently also lost the ability for any errors to be seen, ever since the update the constant daily minimal pre errors on downstream have read 0 every single time I have checked and on the upstream the counters are not going up either but t3 timeouts are indicated in the network log.

Not sure if any other hub types have been updated recently but I received an update to the Hub 4 on the 15th and it has been power cycled since then before the timeouts occurred on the upstream where it will not register.

I am not sure how VM handle updates whether its by area, hub model or a combination of the two.

[ndfred]

I believe I have seen that too: terrible packet loss in the past 2 days, but pre-rs and post-rs are solid 0 when they have never been before.

In addition to that, we have this really strange issue where since yesterday, I am seeing heavy packet loss from 1AM on. Contact Virgin Media and they see nothing on their end. Reset the router and it works fine until 1AM the next day.

[alphaomega16]

Good to know its not just me, ive had 2 t3 timeouts since I rebooted the hub but neither are showing.

[legacy1]

I think the one doing the firmware is having a bit of fun.

[Nigel1971]

Same here, all 0 on the error count and my monitor is just showing Red ever since.

[alphaomega16]

To fix that red bit I keep having to go to firewall and disabling then re-enabling port scan detection ( I have always kept it on so toggle off then on) and that fixes it for a little while but its 50/50 to whether it decides to stick.

Edit

LOL Just checked my graph again and I got that same down spike you have just after midnight

[MartJ]

Getting same here with spikes of packet loss around midnight, but also massive packet loss at other times, having been posting about it for weeks, but being ignored by VM.

Current BQM

A Previous BQM in the last few days

clearly something going on with network, engineer has been out and checked all connections, tested cabling, the Hub was replaced a few weeks ago, old WiFi extenders removed, splitters changed, he said there was nothing else he could do and said it was almost certainly a network issue.

[fizz]

Same here but on a hub 5. Same time around 11pm last night. Nothing Iogs or counts. Also one amount 12.30 yesterday showing t3 timeouts in log but nothing else recorded. So not.just hub 4 also hub 5 showing same pattern

I have been in  touch with forum peeps and they saw nothing amiss yesterday's spike.

[legacy1]

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@fizz wrote:

Same here but on a hub 5. Same time around 11pm last night. Nothing Iogs or counts. Also one amount 12.30 yesterday showing t3 timeouts in log but nothing else recorded. So not.just hub 4 also hub 5 showing same pattern

I have been in  touch with forum peeps and they saw nothing amiss yesterday's spike.

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everyone had that

[Akua_A]

Hi @alphaomega16 ,

Welcome back to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your service since the hub upgrade. I can understand the frustration caused and want to do our best to help. I have had a look into your service and everything seems in order in terms of hub data. How has the service been since posting? Are you still having these issues? 

Thanks,