on 09-07-2022 09:52
on 09-07-2022 12:29
You can call 150 from a VM landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues.
Also try this number 0800 064 3850 taken from the https://www.virginmedia.com/broadband/intelligent-wifi page.
(You can't currently use that page to order the pods as VM are only taking phone orders.)
A member of the Forum team may also pick this up for you in a day or two.
on 09-07-2022 12:40
They will supply you with 'up to three' pods either free or £5 p/m depending on your package. But you have to wait 1 week between ordering each pod.
Either call or wait here for a mod to reply.
on 11-07-2022 07:32
I'm on the 1 gig package so I should get for free
on 13-07-2022 13:58
Hi @51mm5, thanks for posting and welcome back to our community.
I would love to help you order your additional WiFi pod. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
on 31-12-2022 12:31
I think I'm going to need another wifi pod as my car charge needs connectivity which is currently weak. Any way to arrange this?
on 31-12-2022 13:31
When did you receive the first pod @51mm5? you have to wait a week from receiving the first one before to can order another. Wait her and a mod will be able to help but may take longer than usual due to time of year.
on 31-12-2022 14:55
Ive got two already and the second came in August
on 02-01-2023 15:00
Thank you for reaching back out to us and welcome back, you can order a 3rd pod if needed Via our Connect App by running a black spot check in the area you are not getting WIFI.