Just got a new Hub 5. Everything I use (e.g. custom wifi settings, custom DHCP ranges) was okay except for port fowarding. When trying to setup a custom port forwarding rule get an error "Sorry! There was an error while updating your settings. Please try again a bit later."
Technical support at Virgin Media no help at all, saying "We'll its a new Hub maybe it doesnt work or maybe it will work later" 😞
Just discovered something else that is very wrong with Hub 5 and port forwarding. I had disabled UPNP and there were no port forwarding rules. However now, a day later, I have seen new port forwarding rules appear from devices on my network with "Automatically added by UPnP". This is despite still not being to add the custom port forwarding rules I want to add. It would appear that the router is not honouring the configuration that shows UPNP is disabled!
Yup I reverted back to the Hub 3. Required calling Virgin as the old device had been blocked.
As well as broken port forwarding configuration. The fact that it was ignoring the UPNP disabled setting was a massive security hole as various UPNP enabled applications and devices had been allowed to open up ports on the Hub.
The Hub 5 has recently moved from "trials" to "soft launch" and is still being updated as bugs are found. If you can't get it to work. just ask for a Hub 3 or 4 to replace it as it's not fit for purpose.
Or use it in modem mode and get a better proper Router from Asus, Netgear, Linksys etc.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
@Grunthos73 wrote: Following up from this the port forwarding rules do work but only if you use an IP address 192.168.0.10 or above. On all previous Hubs I have used fixed IP on the connected device below this IP.
VM seems to lock down a lot of the feature in their hubs in the misguided assumption that if the user cannot change it there is less for them to get wrong, so it will mean they get less service calls. How very wrong they are!
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2