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dan_the_dude
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Poor speed

I need help. I have an M600 connection but i am downloading at around 250Mbps on wireless or wired devices. My wired device are connecting to the hub at 1000Mbps and my WiFi is all 833Mbps.

 

Any ideas? 

Here is the info from my router:

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dan_the_dude
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Re: Poor speed

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253307500005.440.9QAM25625
11387500006.740.4QAM2561
21467500006.240.4QAM2562
31547500006.540.4QAM2563
41627500006.440.9QAM2564
5170750000640.4QAM2565
61787500005.640.4QAM2566
71867500005.340.4QAM2567
81947500004.740.4QAM2568
92027500004.640.9QAM2569
102107500004.540.4QAM25610
112187500004.540.9QAM25611
122267500004.740.9QAM25612
13234750000540.9QAM25613
142427500005.140.9QAM25614
152507500004.940.9QAM25615
16258750000540.4QAM25616
172667500005.240.4QAM25617
182747500005.340.4QAM25618
192827500005.140.4QAM25619
202907500005.340.4QAM25620
212987500005.840.4QAM25621
223067500006.440.9QAM25622
233147500006.540.4QAM25623
243227500006.140.4QAM25624
263387500005.340.9QAM25626
27346750000540.4QAM25627
28354750000540.4QAM25628
293627500005.240.9QAM25629
303707500005.340.4QAM25630
313787500005.340.4QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.94620900
1Locked40.36628700
2Locked40.36628700
3Locked40.36628715760
4Locked40.9462095160
5Locked40.36628700
6Locked40.36628700
7Locked40.36628700
8Locked40.36628700
9Locked40.94620900
10Locked40.36628700
11Locked40.94620900
12Locked40.94620900
13Locked40.94620900
14Locked40.94620900
15Locked40.94620900
16Locked40.36628700
17Locked40.366287128340
18Locked40.36628700
19Locked40.36628700
20Locked40.36628700
21Locked40.36628700
22Locked40.94620900
23Locked40.36628700
24Locked40.36628700
26Locked40.94620900
27Locked40.36628700
28Locked40.36628700
29Locked40.94620900
30Locked40.36628700
31Locked40.36628700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33944K1840QAM4096424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked423.6127120849711311
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dan_the_dude
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Re: Poor speed

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000047.85120 KSym/sec32QAM9
23940000047.85120 KSym/sec64QAM4
346200000485120 KSym/sec64QAM3
425800000485120 KSym/sec64QAM10



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0040
2US_TYPE_STDMA0000
3US_TYPE_STDMA0010
4US_TYPE_STDMA0000
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lotharmat
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Re: Poor speed

The only thang that stands out to me is the 1 upstream channel at 32 QAM which could be causing problems.

You'll need to wait for a VM rep to comment as they may have more info at their disposal to help!

Although, having just scrolled up - your 3.1 channel has a lot of 'uncorrectables' (PostRS errors) that will certainly affect speed!

Hang tight for a VM staffer!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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dan_the_dude
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Re: Poor speed

Thanks!

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Kath_F
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Re: Poor speed

Hi dan_the_dude, 

Thanks for your post and welcome to the Forums. It's great having you in the Community although I am sorry to hear you are having some issues with your broadband. 

Taking a look at your account, I can see there is an open area fault affecting you currently. These are the details: 

  • Fault reference number: F009230221 
  • Estimated fix time: 13 SEP 2021 16:00
  • Description: Status report || You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.

I have made a note of this on your account so the relevant teams are aware you are affected. If there is anything else we can do, let us know. 


Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


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dan_the_dude
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Re: Poor speed

Thanks for the info.

However, I'm still having the same issue.

 

To be honest, I don't think it's a network issue I think its an issue with the router.

 

According to Samknows, my connection to the internet is 585Mbps. However, no matter what I try, WiFi or ethernet, I am unable to break 200Mbps on ANY device.

150 tech support tell me it's due to the issues in my area and refuse to see beyond that as the reason.

 

It's getting very frustrating now.

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dan_the_dude
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Re: Poor speed

I'm at my Whits end with this.

Im convinced that the issue isn't the outage it's the router.

I've had it independently checked and can confirm that for some reason, the router throughput is capping out at around 250Mbps.

However, when a I talk to tech support they refuse to send me a new one, saying they can't because there's an outage in the area.

Also, according to Samknows realspeed I'm getting 585Mbps to the modem and a max of 200Mbps to *any* connected device.

Tech support makes no sense, they read from a script.

To make matters worse, I've been told that the local issue will now be resolved on the 28th.

Makes me wonder why I paid for a 600Mbps service.

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Corey_C
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Re: Poor speed

Sorry to hear of the ongoing connection issue with your broadband, dan_the_dude. Because there is SNR issue on the line this will be what the Faults Team will work on first to resolve your connection.

 

Cheers,

Corey C

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dan_the_dude
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Re: Poor speed

@corey_c I don't get it, the SNR all look consistent and good!?

Also, I'm surprised Virgin have closed my complaint without actually addressing and of my issues...

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