I got Virgin Media installed on Tuesday but ever since it's really poor and nothing close to what I thought I was paying for. I've paid for a 362mbps package but so far have been lucky if speed tests get 40 even in the same room as the hub. In addition, we have a TV in our bedroom upstairs to use streaming services, but so far this has been unusable. We've just moved from 10mbps Internet with BT and that used to be able to run online gaming downstairs and stream Netflix upstairs without a problem. But apparently that's not possible on Internet that should be 36 times faster!
I've downloaded the connect app (about 30 tomes before it would work as well) and that's telling me I'm getting poor speeds and blackspots but offers no solutions of merit.
