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fifi27
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Poor service from call centre and no one able to help

So over 3 days we have spent over 5 hours on calls with VM - on hold and returned to the beginning constantly.

Now transpires on the latest call that the formal complaint was not logged last week.  So far the only compensation being offered, for all of this is £5,despite not having adequate broadband or on demand service for weeks!  Absolutely shocking. 

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JitteryPinger
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Re: Poor service from call centre and no one able to help

https://www.virginmedia.com/shop/contactus/make-a-complaint

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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fifi27
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Re: Poor service from call centre and no one able to help

Thanks - it appears that they have opened, reviewed and closed our complaint already, so we can now take it to CISAs if we want to!

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gary_dexter
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Re: Poor service from call centre and no one able to help

£5 may be reasonable depending on what the actual issue is/was. 


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