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Damoj1983
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Poor internet, Keeps dropping and no signal in some rooms

Hi,

I am really having issues in my house for signal quality recently nothing has changed (router placement or furniture) 5 out of the 8 rooms in the house now have poor signal 3 of them having none. I have the 300GB package and a hub 3. Tried calling customer service but give up the will to live and online help just goes in circles.

I see Virgin have newer hubs out now with more antennas surely this would help but how to get one without spending a week on the phone

I have been monitoring performance here - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8856b79fc6f4a8af1de420bfd22dbbfd287f028a
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gary_dexter
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Alessandro Volta
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Re: Poor internet, Keeps dropping and no signal in some rooms

Your BQM is fine.

Are wired devices also dropping or is it just wifi?

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Damoj1983
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Re: Poor internet, Keeps dropping and no signal in some rooms

Hi

Wireless devices have no signal the wired devices which we have had to run 4 cables into different rooms glitch and lag often

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gary_dexter
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Alessandro Volta
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Re: Poor internet, Keeps dropping and no signal in some rooms

Nothing in the BQM indicates any connection loss etc.

Post the network, upstream and downsteam logs back here as text

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Damoj1983
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Re: Poor internet, Keeps dropping and no signal in some rooms

How do i get this please

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