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Paulos1976
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Poor download speeds

Hi all 

Please find data of my poor internet connection results

Currently using HUB3 in Modem mode

even normal "light" browsing is difficult; making working from home almost impossible!

Can you help?

Paulo
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lotharmat
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Re: Poor download speeds

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Paulos1976
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Re: Poor download speeds

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

202750000

Locked

Ranged Upstream Channel (Hz)

46200000

Locked

Provisioning State

Online

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

202750000

2.5

38

256 qam

9

2

210750000

2.5

37

256 qam

10

3

218750000

2.5

38

256 qam

11

4

226750000

2.5

38

256 qam

12

5

234750000

2.2

38

256 qam

13

6

242750000

2

38

256 qam

14

7

250750000

1.7

38

256 qam

15

8

258750000

1.7

38

256 qam

16

9

266750000

1.7

37

256 qam

17

10

274750000

1.7

38

256 qam

18

11

282750000

1.7

38

256 qam

19

12

290750000

1.7

38

256 qam

20

13

298750000

2

38

256 qam

21

14

306750000

1.5

38

256 qam

22

15

314750000

1.7

38

256 qam

23

16

322750000

1.7

38

256 qam

24

17

330750000

1.7

38

256 qam

25

18

370750000

2.2

38

256 qam

26

19

378750000

2.2

37

256 qam

27

20

386750000

2.2

38

256 qam

28

21

394750000

2.2

38

256 qam

29

22

402750000

2.2

38

256 qam

30

23

410750000

2.2

37

256 qam

31

24

418750000

2

38

256 qam

32

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Paulos1976
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Re: Poor download speeds

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.6

26

0

2

Locked

37.6

13

0

3

Locked

38.6

11

0

4

Locked

38.6

8

0

5

Locked

38.6

20

0

6

Locked

38.6

10

0

7

Locked

38.6

14

0

8

Locked

38.6

9

0

9

Locked

37.6

10

0

10

Locked

38.9

15

0

11

Locked

38.6

14

0

12

Locked

38.6

13

0

13

Locked

38.6

24

0

14

Locked

38.6

32

0

15

Locked

38.6

27

0

16

Locked

38.6

13

0

17

Locked

38.6

3

0

18

Locked

38.6

7

0

19

Locked

37.6

26

0

20

Locked

38.6

15

0

21

Locked

38.6

11

0

22

Locked

38.9

9

0

23

Locked

37.6

12

0

24

Locked

38.9

10

0

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

46200000

37.3

5120

64 qam

1

2

39399964

37.3

5120

64 qam

2

3

25800000

37

5120

64 qam

4

4

32600000

37

5120

64 qam

3

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Paulos1976
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Re: Poor download speeds

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

1

0

2

ATDMA

0

0

1

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

cmreg-vmdg505-bbt057-b.cm

 

Primary Downstream Service Flow

SFID

156744

Max Traffic Rate

115000000

Max Traffic Burst

10000

Min Traffic Rate

0

 

Primary Upstream Service Flow

SFID

156743

Max Traffic Rate

10500047

Max Traffic Burst

16320

Min Traffic Rate

0

Max Concatenated Burst

16320

Scheduling Type

BestEffort

Network Log

Time

Priority

Description

12/04/2021 22:51:29

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/04/2021 10:29:53

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/04/2021 17:25:16

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/04/2021 22:29:52

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/03/2021 18:54:22

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 20:25:2

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 19:12:12

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/03/2021 16:58:31

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:41

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/03/2021 10:45:41

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/03/2021 17:24:42

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/03/2021 08:30:33

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/03/2021 08:30:31

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:42

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/03/2021 17:46:11

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/03/2021 03:45:23

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/03/2021 11:39:21

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:38

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/03/2021 10:41:40

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/03/2021 10:41:7

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Robert_P
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Re: Poor download speeds

Hello Paulos1976

 

Sorry to hear of the broadband issues experienced, it's not the level of service we aim to provide. We appreciate you taking the time to raise this via the forums.

 

From looking at your equipment and connection we aren't ale to see anything unusual that might explain the problems, all of the spec's and ranges are as we'd expect. This is based off of the connection since your last reboot which was very recent.

 

Has the issue stabalised since your post or reboot? If not are you experiencing the issues over a wired or wireless connection? We have these tips available to help with broadband issues:

Thanks 

 

Rob

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