Having been with BT for over 15 Years, I thought I would give Virgin a chance after the sale rep knocked on the door. 2 months into my new service, I wish I hadn't bothered switching. I do understand the systems go down, but to get 3mbps when I'm on a 200mbps is a joke. I'm an IT consultant by trade, help-desk agent: can you change your network cable, why I ask, Agent,OK then can you reset your Hub 3? why I ask, agent sometimes this has to be done? I told him this isn't the issue, so he passed me over to the gadget team who are based in Canada.
Gadget team how can I help you, I have a broadband speed issue, sorry they put you through to the wrong team. After taking some information, I ended the call.
I want out, its a poor service when you know, that your mobile data connection on EE, is faster the the system at home. Poor service robbing the people with poor service, I'm not paying a penny until I get what I'm supposed to get 200mbps.