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taw123
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Poor Wifi

Been having issues with Wifi for some time, tried restarting, resetting, speed is shocking.  Now we can only connect devices for a short period of time before it goes off.  Some devices plugged directly in but even then the speed it pretty poor.  Affects the playing of catch up and on demand services as they lose the connection constantly and it's getting worse each day.  It' s bad when you have to use the hotspot on your phone to connect!!  We have a wifi booster but even this is not helping anymore and for the amount of money Virgin are taking each month it's absolutely shocking.  My son has to work from home and this is no use to him.  Seriously considering going to another provider as this is definitely not value for money!

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tehwolf
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Re: Poor Wifi

Lots of complaints about WiFi performance around here. 

as long as the underlying connection is good you can solve it by buying your own, better, WiFi kit.

do you get the same performance issues when directly connected to the hub via a cable?

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taw123
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Re: Poor Wifi

Checked with my son who’s connected directly and been told definitely getting well below what we are paying for!  Other people in our area complaining about internet - connections being lost etc - needs sorting.  Think if advertised speeds are not up to scratch provider should be supplying kit which is sufficient to deliver said speeds! Thinking of leaving but trying to do anything you end up talking to bots or end up in queues when you try to resolve 😩😤 I know there’s a lot going on at the moment but you’d still expect a decent service and with so many people clearly having the same problems they should be looking into why it’s so common!

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jbrennand
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Re: Poor Wifi

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.

So, can you test speeds directly like this. If you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (not using their App!) to your nearest VM server - try on 2 different browsers.

If they are still low – boot the device into safe+networking mode and try again.

There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers or other connected devices are limiting speeds on tests.

If you dont get the right speeds like that then VM will investigate

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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