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Liquid_Len
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Poor Wifi

What can I do about poor wifi connectivity with the Hub 3? Or do I just have to face the fact that it's better to leave Virgin and go elsewhere? Apparently I'm on 100mb connection, but I think VM need to check that they have not misplaced a decimal point in their advertising material. 

I have to reboot my router at least 3 time per day. Trying to get hold of Virgin support is like looking for the Holy Grail. Does it exist or is it just a fallacy passed down the ages?

Any guidance would be greatly appreciated. 

Anonymous
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Message 2 of 13
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Re: Poor Wifi

you can get a better router for better wireless.

what speeds are you getting wired?
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Liquid_Len
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Re: Poor Wifi

Thank you for the reply, please see below.

Wired (89)

Liquid_Len_0-1600939237413.png

Wireless (sitting next to router, 39)

Liquid_Len_1-1600939309179.png

 

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Anonymous
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Message 4 of 13
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Re: Poor Wifi

do the speeds you are getting from VM are correct. are you using a 802.11ac device.
What wireless card is in the device you are testing with
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Liquid_Len
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Re: Poor Wifi

Not connected via ac. Did try but only via a USB adaptor. Did not notice much improvement so gave up on it. This is my current config.


Protocol: Wi-Fi 4 (802.11n)
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 6
Manufacturer: Realtek Semiconductor Corp.
Description: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Driver version: 2024.0.4.208

Thanks again,

Len

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Anonymous
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Message 6 of 13
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Re: Poor Wifi

then the speed tou are getting is good for a 2.4ghz 802.11n device.

your not going to see much better
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Liquid_Len
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Re: Poor Wifi

So if I sign up for a faster package will I obtain speeds proportionate to the top end or will I always be limited to the speed I am on now?

I'll have to check my terms and conditions to see if it states dependant on wifi protocol used (unless you can advise already?).

Thanks,

Len 

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Anonymous
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Re: Poor Wifi


@Liquid_Len wrote:

So if I sign up for a faster package will I obtain speeds proportionate to the top end or will I always be limited to the speed I am on now?

I'll have to check my terms and conditions to see if it states dependant on wifi protocol used (unless you can advise already?).

Thanks,

Len 


You won't see a speed increase using the same device you have now. It's limited by the device capability, not HUB or broadband package.

What device are you using?

Anonymous
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Message 9 of 13
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Re: Poor Wifi

if you upgrade you will not see any faster speeds on that wireless. you will by supported devices or wired devices
Annmj70
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Message 10 of 13
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Re: Poor Wifi

We have poor WiFi connections. As with many people we can’t get to speak to a human. Get the usual recorded messages do this do that etc. All checked and Re booted but still drives us up the wall.  I read virgin are giving upgraded hub4 routers out to some.  Anyone know if they are any better..if so can I get one.  If not how do we get decent WiFi ? 

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