Poor WiFi connection and stalling

[wilber_force]

I have an issue with the WiFi connection.

It keeps dropping out even though nothing has changed. What I'm referring to is that the connection just vanishes.

Also it stalls frequently even though the wifi connection is still in place.

I'm not far away from the router, in the next room, maybe 15 feet and the wall isn't solid stone. It's only started doing this in the late few months. I've rebooted the router on several occasions but it doesn't seem to make any difference. 

Could it be a case that the router is starting to fail?  We have had it a while. It is a hub 3.0.

[Kath_F]

Hi wilber_force, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

I'm sorry to hear you're having an issue with your WiFi connection. We've run some checks on your hub and can see this is online, all signal and power levels are at optimal range and there is no issue within your area.

There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here. 

The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following: 

• > Out in the open
• > Next to the TV not behind it
• > Away from large bodies of water (e.g. fish tanks)
• > Away from baby monitors and cordless phones
• > Away from microwaves

Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi. 

If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. If a WiFi Pod will help, the app will give you the option of adding this. You can view more information on that here.

Finally, your hub has been online for nearly 90 days. Please turn this off and leave off for 10 minutes. This will help refresh things and allow any potential updates to be completed. 

Keep us posted on how things go. 

Thanks, 

[Client62]

Use of Smart Wi-Fi and / or Auto Channels causes random Wi-Fi dropouts on the Hub 3.

To prevent this we are using the following settings ...