on 29-07-2021 11:41
Been having WiFi issues for a couple of years now. Whenever I call VM, they check the hub and say there's no issue, plus they can't guarantee a WiFi signal and I should use ethernet. Not sure ethernet cables work in a mobile phone but there you go. 3 times in the last week the broadband has been down, roughly 5 to 6 hours each time, so haven't been able to do my job. Apparently I am not entitled to credit on my account. Anyway, each time it has come back, the signal strength has been poor, devices struggling to connect and devices being slow. Can someone please help and advise on what to do to improve the WiFi?. It really is poor quality and means we have to use the 4g a lot of the time. I have the Hub 3, 200mbps broadband. Never had issues with the Hub 2 at all. Thanks
on 29-07-2021 14:12
on 29-07-2021 14:38
Thanks John
If I'm close to the hub I'll use 5, further away I'll use 2.4. I've plugged my laptop onto the hub using ethernet and still not great. Ran a speed test and get 42mbps download and 20mbps upload. On WiFi I get 33mbps download and 11mbps upload. I'd expect to see better figures plugged directly into the hub?. Does that mean poor signal in general, dodgy hub?
on 29-07-2021 14:43
on 31-07-2021 11:47
Hello @Reginald0511.
Welcome back to the community page, thank you for posting on here.
I am sorry for your poor Wi-Fi signal recently.
I was unable to locate your account using your forums details, can you please try doing a pinhole reset on your Hub for me? Let me know how this goes with a speed test .
Many thanks,
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