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Tim_Kimber
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Poor Wi-fi signal to certain devices

Hi,

I am having issues with wifi on certain devices. Latency and speed is poor, for example on xBox, it has troubles signing in and maintain connection. In game performance is also bad as gameplay is laggy at times.

Would using the router in modem mode help and installing a mesh Wi-Fi system.

regards

Tim

 

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Andrew-G
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Re: Poor Wi-fi signal to certain devices

A mesh system and hub in modem mode improves wifi coverage and average speeds (I've got one, and wouldn't ever go back to using an ISP router).  But before you spend money, there's other possible causes of the symptoms you describe, so let's check those at first.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts.

Setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection.  Post a link to a live, shared graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post that immediately.

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