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cb1992
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Poor Latency/Ping

My connection is routinely plagued with latency issues. the connection is basically unplayable at this point from a gaming point of view. I will get kicked or see so much packet loss it is impossible to play. I am just trying to get a fix for this issue or be released from my contract as performance is below par routinely. Any help appreciated.  Please see BQM reading below. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bf21ef7850890ff49f694cc667bf8c56758e8c56

Router Logs:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000-1.738256 qam9
2211000000-1.738256 qam10
3219000000-1.738256 qam11
4227000000-1.740256 qam12
5235000000-1.738256 qam13
6243000000-1.738256 qam14
7251000000-1.938256 qam15
8259000000-2.238256 qam16
9267000000-2.238256 qam17
10275000000-2.238256 qam18
11283000000-238256 qam19
12291000000-1.738256 qam20
13299000000-1.738256 qam21
14307000000-240256 qam22
15315000000-238256 qam23
16323000000-1.938256 qam24
17331000000-1.738256 qam25
18371000000-240256 qam26
19379000000-238256 qam27
20387000000-2.240256 qam28
21395000000-2.440256 qam29
22403000000-2.440256 qam30
23411000000-2.240256 qam31
24419000000-1.940256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.940
2Locked38.650
3Locked38.950
4Locked40.350
5Locked38.9100
6Locked38.970
7Locked38.960
8Locked38.960
9Locked38.950
10Locked38.950
11Locked38.960
12Locked38.950
13Locked38.950
14Locked40.3190
15Locked38.9210
16Locked38.950
17Locked38.900
18Locked40.320
19Locked38.950
20Locked40.360
21Locked40.360
22Locked40.360
23Locked40.950
24Locked40.340
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cb1992
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Re: Poor Latency/Ping

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000043.3512064 qam6
24620000542.3512064 qam8
35369986942.8512064 qam7
43940000042512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
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cb1992
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Re: Poor Latency/Ping

Network Log

Time Priority Description

01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 11:07:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 20:06:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 00:12:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2021 15:42:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2021 12:12:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 17:44:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 00:12:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 14:37:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 00:12:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 02:16:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 20:50:25ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 20:13:30ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2021 09:15:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2021 08:13:30ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 14:42:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 20:13:30ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2021 02:00:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2021 02:00:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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lotharmat
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Re: Poor Latency/Ping

Stats look fine!

Are there any local outages - try the 0800 561 0061 number.



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Molly_G
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Re: Poor Latency/Ping

Hi @cb1992,

 

Many thanks for your recent post and welcome to the forums! Sorry to hear that you have been having these latency issues particularly when gaming. 

 

I've managed to locate your account using the details you've registered to the forums with and have run some further checks - everything is looking good from our end. There are currently no area faults, SNR issues and your down/upstream levels are all within spec.

 

How are things when you aren't gaming? Also, which console are you using and how is everything connected?

 

Let us know if you're still in need of further assistance.

 

Kind regards,

Molly_G
Forum Team



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