Back in July, VM were apparently doing work to improve the situation in Bromley. My broadband speed has once again gone down below 10Mb after being back up to usual levels the past week or so. I have got a letter saying to expect work on 20th August to fix an issue, but there;s no mention of this at all on the service status page.
Currently getting < 10mb and it is almost unusable for work. Tried calling and after having to call twice to get past the automaton gave up as on hold for too long.
Setup is Google nest hooked into Hub3 in modem mode. Light on front of Hub looks red to me but I guess could be classed as "Magenta" as it was never red before I switched to modem mode.
Nest is reporting poor internet speed.
How can I find out if there is an area issue once again? VM seem to be good at hiding the actual status of their network and I Can't get through to support.
No area issues according to that line, but I remember we had issues for a month and I was receiving credits and not mentioned on that line at all. As I say, I suspect VM deliberately downplay these issues.
Not sure what else to try other than booting the Hub at this point
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
Power levels are fine, but the RS errors look high. Unfortunately these re accumulative since the hub was last power cycled, so we need an update set for them to be any use. Please power cycle your hub and post a new full set of stats after a few hours.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2