I've been having some issues with my Virgin media HUB3 for the past couple of months. There has been a clear step change in the broadband speed and I can no longer use wifi throughout my house as it keeps dropping out and speeds are >1MBPs. This has only been the case for about 5 months but I have finally cracked!
I previously called support (around 2 months ago) and they informed me that there was some issues with my downstream channels and they helped me to update them. Despite this my internet woes continue and I am convinced that there is a issue with my HUB3. I used to have a wifi booster just to ensure my wifi reaches the corners of the house. This no longer works as there is a "Dynamic IP Failure" (I presume this is because of the router? Either way the wifi without the extender is still terrible).
I have read some of the other forum posts and noticed technicians asking for 2 pages of Downstream and 2 pages from Upstream and the Network logs page. I'll attach this in a reply to this original post.
Hi Alessandro, thanks for the quick response. The wired connection speed is a bit hit and miss, right now (non-peak) I am getting the full speed, where as early I was only getting 30% of the speed I pay for (this was around 7pm GMT).
Is there an attenuator fitted to the back of the hub?
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