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TayloFamily
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Pods stopped working after HUB reset

We recently had a power cut, where once power was restored my HUB wasn't providing Wifi, the wired ethernet connections worked. I had to do a hard reset of the HUB in order to get the Wifi working again. However, not my Intelligent Wifi Pods no longer connect. Can i get soem help with which settings should be adjusted.

thanks.

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steveg51
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Re: Pods stopped working after HUB reset

This advice comes under troubleshooting for FAQ about the intelligent pods hope this helps

If you’re still having trouble with your WiFi Pods, your WiFi settings might not be set up correctly. Here’s how to check them:

- 2.4GHz and 5GHz Private SSID name and password are the same

- Security type is WPA2-PSK

- All 2.4GHz and 5GHz Private SSIDs are switched on and set to broadcast

 

1) Launch your browser and type in 192.168.0.1 to your URL search bar

2) Enter your settings password, which you can find on the label on your Hub under ‘SETTINGS PASSWORD’

3) Click on ‘ADVANCED SETTINGS’ over on the left and from the expanded menu select the ‘WIRELESS’ tab

4) Next, select ‘SECURITY’ tab

5) Now check the numbers in WiFi Network Name (SSID) for both 2.4GHz and 5GHz. They have to be the same with no hidden spaces or different numbers.

 

2.4 GHz Wireless Security Settings

- WiFi Network Name (SSID) has to be exactly the same for 2.4GHz and 5GHz

- WiFi Network Name Broadcast (SSID) needs to say ‘YES’

- Security needs to say ‘WPA2–PSK’

- WiFi Password (Security Key) has to be exactly the same for 2.4GHz and 5GHz

 

5GHz WiFi Configuration

- WiFi Network Name (SSID) has to be exactly the same for 2.4GHz and 5GHz

- WiFi Network Name Broadcast (SSID) needs to say ‘YES’

- Security needs to say ‘WPA2–PSK’

- WiFi Password (Security Key) has to be exactly the same for 2.4GHz and 5GHz

 

Check 2.4 GHz and 5 GHz SSIDs are enabled

1) Launch your browser and type in 192.168.0.1 to your URL search bar

2) Enter your settings password, which you can find on the label on your Hub under ‘SETTINGS PASSWORD’

3) Click on ‘ADVANCED SETTINGS’ over on the left and from the expanded menu select the ‘WIRELESS’ tab

4) Next, select ‘SECURITY’ tab

5) Now check the numbers in WiFi Network Name (SSID) for both 2.4GHz and 5GHz. They have to be the same, no hidden spaces or different numbers

 

Wireless Frequency 2.4GHz

- Make sure there’s a green tick against ‘Enable 2.4GHz’

- Make sure there’s a green tick on ‘AUTO’ for the channel option

 

Wireless Frequency 5GHz

- Make sure there’s a green tick against ‘Enable 5GHz’

- Make sure there’s a green tick on ‘AUTO’ for the channel option

 

Smart WiFi

- Make sure there’s a green tick against ‘Enable Channel Optimization’

 

Bridge mode disabled (added)

1) Launch your browser and type in 192.168.0.1 to your URL search bar

2) Enter your settings password, which you can find on the label on your Hub under ‘SETTINGS PASSWORD’

3) Next, select the ‘MODEM MODE’ tab

4) Then make sure there’s a tick next to ‘Enable Router Mode’

 

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TayloFamily
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Re: Pods stopped working after HUB reset

Thanks for the reply, I've checked all those settings ans they are as they should be, unfortunately the pods are still failing to connect.

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Ernie_C
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Re: Pods stopped working after HUB reset

We’re you part of the first WiFi Pod trial?

I seem to recall that we were advised not to hard reset our Hubs.

It may be your action has regressed your Hub to a level that doesn’t support the WiFi Pods.

Which Hub to you have and what is its firmware level?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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TayloFamily
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Re: Pods stopped working after HUB reset

Hi Thanks for the reply. Yes I was part of the trial. I have a HUB 3. I've checked the recommended settings and still no joy. I did however, plug in  an Ethernet cable and that worked, but as a standalone pod its still not connecting.

software: 9.1.1912.304

 

I had to reset the HUB as it failed to start the Wifi after a powercut.

thanks.

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